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All Clients Have The Right To

  • Respectful, professional counselling and advocacy services in either official language and to be advised of their rights.
  • Respect for the individuals’ values and beliefs.
  • Recognition of structural variables, including friends and family, community and social, cultural and spiritual needs.
  • Have full information about fees and method of payment, when applicable, and subsidies available prior to receiving fee based services.  
  • Refuse treatment or a particular intervention strategy or make a complaint about our services.  Please see our brochure in the waiting room.
  • Ask questions at any time, express complaints, or appeal decisions regarding services.
  • Have information regarding the counsellor’s qualifications to provide counselling services.
  • Participate actively with counsellor in setting meaningful, relevant, and appropriate treatment goals.
  • Experience a safe setting, free from physical, sexual or emotional abuse or discrimination of any kind, respecting all the freedoms as set out in the Human Rights Code
  • Have full information regarding the limits of confidentiality and with whom and under what circumstances the counsellor may share information.
  • Have access to view client records and provide a written response to anything contained in the client file.
  • Be informed about the length of time that records are kept
  • Terminate counselling services at any time.
  • Information regarding after hours services available
  • Receive a variety of agency approved direct service interventions as described in the corresponding job descriptions.
  • An accessible area/room where a nursing mother may nurse an infant.  The Centre recognizes, promotes and supports breastfeeding women while using our premises.
  • To be engaged in developing and shaping programs and services.

February 2017